1. Our Commitment

Sentus AI is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure equal access to our property management platform.

2. Conformance Status

TheWeb Content Accessibility Guidelines (WCAG)defines requirements for designers and developers to improve accessibility for people with disabilities. We strive to conform to WCAG 2.1 Level AA standards.

WCAG 2.1 Level A: Fully conformant
WCAG 2.1 Level AA: Partially conformant (ongoing improvements)
Section 508: Compliant for federal accessibility requirements
ADA Title III: Working toward full compliance

3. Measures to Support Accessibility

Sentus AI takes the following measures to ensure accessibility:

Accessibility is integrated into our company policies and procedures
Accessibility training is provided to all development and design staff
Clear accessibility goals and responsibilities are assigned
Accessibility is included in our internal quality assurance process
We conduct regular accessibility audits and user testing with assistive technologies

4. Accessibility Features

4.1 Keyboard Navigation

All functionality available via keyboard (Tab, Enter, Arrow keys, Esc)
Logical tab order throughout the interface
Visible focus indicators on interactive elements
Skip navigation links to bypass repetitive content

4.2 Screen Reader Support

Semantic HTML markup for proper structure
ARIA labels and landmarks for navigation
Alternative text for all images and icons
Descriptive link text (no "click here" links)
Form labels properly associated with inputs
Live regions for dynamic content updates

4.3 Visual Accessibility

Color Contrast: Minimum 4.5:1 ratio for normal text, 3:1 for large text
Text Resizing: Content readable at 200% zoom without horizontal scrolling
Color Independence: Information not conveyed by color alone
Focus Indicators: Clear visual focus on keyboard navigation
Readable Fonts: Clear, legible typography (Space Grotesk and Plus Jakarta Sans)

4.4 Audio and Video

Captions: Closed captions for all video content
Transcripts: Text transcripts for audio and video
Audio Descriptions: Descriptive audio for visual information
User Controls: Pause, stop, and volume controls for media

4.5 Voice AI Accessibility

Our Sophia voice assistant includes accessibility features:

Speech Recognition: Accurate voice input for users with mobility impairments
Text-to-Speech: Clear audio output with adjustable speed and volume
Alternative Input: Text chat option for deaf or hard-of-hearing users
Language Support: multilingual support with additional language support available
Simplified Language Mode: Option for plain language responses

5. Assistive Technology Compatibility

Our platform is designed to be compatible with the following assistive technologies:

Screen Readers: JAWS, NVDA, VoiceOver, TalkBack
Screen Magnification: ZoomText, MAGic, browser zoom
Speech Recognition: Dragon NaturallySpeaking, Windows Speech Recognition
Alternative Input: Switch devices, eye-tracking software

6. Supported Browsers and Devices

For optimal accessibility, we recommend:

Desktop Browsers: Chrome, Firefox, Safari, Edge (latest 2 versions)
Mobile Browsers: Safari (iOS), Chrome (Android)
Operating Systems: Windows 10+, macOS 11+, iOS 14+, Android 10+

7. Known Limitations

Despite our best efforts, some limitations may exist:

Third-Party Integrations: External services may not meet our accessibility standards
Complex Data Visualizations: Some charts may have limited screen reader support (text alternatives provided)
Legacy Features: Older features being progressively updated to meet current standards
PDF Documents: Some downloadable PDFs may not be fully accessible (alternative formats available upon request)

8. Ongoing Improvements

We are continuously working to improve accessibility:

Quarterly Accessibility Audits: Professional assessments by certified accessibility experts
User Testing: Regular testing with users with disabilities
Feedback Integration: Accessibility concerns addressed in development sprints
Staff Training: Ongoing education on accessibility best practices

9. Reasonable Accommodations

We provide reasonable accommodations for users with disabilities:

Alternative Formats: Content available in alternate formats upon request (large print, audio, Braille)
Extended Time: Additional time for form submissions or time-sensitive tasks
Personalized Support: Dedicated accessibility specialist for complex needs
Custom Configurations: Account settings tailored to individual accessibility requirements

10. Feedback and Contact

We welcome your feedback on the accessibility of Sentus AI. Please let us know if you encounter accessibility barriers:

Email: hello@sentus.ai
Phone: Available through customer support (TTY/TDD available)
Response Time: We aim to respond to accessibility feedback within 2 business days
Resolution Time: Critical accessibility issues addressed within 5 business days

11. Formal Complaints

If you are not satisfied with our response to your accessibility concern:

Internal Escalation: Contact our Chief Technology Officer at hello@sentus.ai
ADA Complaints: File with the U.S. Department of Justice atada.gov
Section 508 Complaints: For federal agencies, contact GSA atsection508.gov

12. Third-Party Content

Some content on our platform is provided by third parties (customer-uploaded content, integrated services). While we cannot guarantee the accessibility of third-party content, we:

Provide guidance to customers on creating accessible content
Evaluate accessibility when selecting third-party integrations
Work with vendors to improve accessibility of integrated services

13. Assessment and Certification

Last Assessment: December 2024
Assessment Method: Self-evaluation and third-party audit
Next Scheduled Review: March 2025
Certification Status: Working toward VPAT (Voluntary Product Accessibility Template) certification

14. Legal Framework

Our accessibility efforts comply with:

Americans with Disabilities Act (ADA): Title III for public accommodations
Section 508: Rehabilitation Act for federal procurement
WCAG 2.1: International web accessibility standard
European Accessibility Act: EU requirements (EN 301 549)
AODA: Accessibility for Ontarians with Disabilities Act (Canada)

15. Updates to This Statement

This accessibility statement will be updated:

Following major platform updates
After accessibility audits and testing
In response to user feedback
To reflect changes in accessibility standards

Last Updated: January 1, 2026

Effective Date: January 1, 2026

This statement reflects our ongoing commitment to accessibility and will be regularly reviewed and updated.

Accessibility Statement