Simulated call
Sophia routes the call into work
“There is water under the sink in unit 204 and it is getting worse.”
UrgentMaintenanceUnit 204
Autonomous Property Operations
Autonomous property operations.
Sophia answers the call. Sentus runs the workflow. Every action stays on the Thread.
The AI property operations platform for management teams that need faster intake, cleaner routing, better resident updates, and live ownership visibility without more manual cleanup.
Execution you can see.Built for multifamily operators who need speed, control, and a cleaner operating record.
Voice AI24/7 call coverage
WorkflowStructured work orders
TrustHuman approval on critical actions
VisibilityOwner and resident updates
SecuritySOC 2 aligned posture
The Thread
See the workflow run itself.
Sentus Thread is the shared operating record behind Sophia, work orders, vendors, resident updates, approvals, and owner visibility. It keeps each action tied to the same context so property teams can see what happened, what changed, and what still needs a human decision.
The strongest proof is not a generic AI promise. It is showing how the call, work order, dispatch, resident update, and owner visibility stay connected.
The chaos you did not sign up for
- Missed callsVoicemail, hold times, and after-hours resident pressure create manual cleanup before the work can even begin.
- Fragmented maintenanceIssue details, photos, vendor routing, and ETAs drift across disconnected tools instead of one operating record.
- Manual follow-upResidents and owners wait on recap work because updates still depend on people remembering every handoff.
Illustrative workflow. No customer or resident information is shown.
Sophia intake
Incoming call
A resident reports an active kitchen leak. Sophia captures the caller, unit, and issue on the same operating record.
ListeningCaller matchedSophia intake
Sophia asks the follow-ups
The conversation clarifies where the water is coming from, how quickly it is spreading, and whether immediate action is needed.
94% confidenceIssue clarifiedSentus Home
Camera link texted
A secure link lets the resident add photos without installing an app or starting the story over.
SMS sentVisual context requestedSentus Lens
Visual triage sharpens urgency
The returned photos add severity and location context so management can review a better dispatch brief.
CriticalPriority raisedSentus Ops
Work order WO-4821 created
Priority, unit, call context, photos, and next actions become one structured work order instead of separate handoffs.
CreatedWorkflow startedSentus Vendor
Vendor dispatched
The assigned vendor receives the issue, location, urgency, and supporting evidence before travel begins.
On the wayField team alignedSentus Home
Resident updated
Completion and the latest status return to the resident without a separate callback-and-recap loop.
DeliveredRepair confirmed
01Every signal becomes a workflow.
The product, not a promise
See the operating system your team actually uses.
Management sees portfolio signals, field teams move work, residents stay updated, and every action remains connected.
- ManagementYour whole portfolio on one screenWork orders, occupancy, revenue, and Sophia next actions stay visible in one operating view.
- OwnerOwnership visibility without the status chaseOwners see portfolio health, urgent alerts, pending approvals, and monthly rent in one place.
- ResidentResidents act without calling the officeRent, service requests, and the Sentus Thread stay current on the resident phone.
Product interface views use illustrative portfolio data. No customer or resident information is shown.
02Every workflow becomes a Thread.
Seven Systems
One autonomous platform. Seven visible systems.
Seven systems cover the call, the work order, the lease, the resident, the money, the photo, and the record — and every one of them writes to the same Thread.
Explore the platform- System 01SophiaVoice AI receptionAnswers the call, captures intent, asks follow-ups, and starts the workflow without a callback maze.See the system
- System 02Sentus OpsMaintenance and dispatchRuns work orders, routing, assignment, approvals, and follow-through for the people doing the work.See the system
- System 03Sentus LeasingLeasing and move-inConnects inquiry, tours, screening, and follow-up into one cleaner leasing path.See the system
- System 04Sentus HomeResident experienceKeeps requests, messages, documents, updates, and self-service in one resident-facing surface.See the system
- System 05Sentus LedgerOwner and finance contextConnects owner visibility, approval context, and reporting back to live operations.See the system
- System 06Sentus LensVisual maintenance triageTurns maintenance photos into sharper severity, diagnosis, and next-step context.See the system
- System 07Sentus ThreadOperating recordKeeps every call, message, work order, vendor update, approval, and status event connected.See the system
AI Workforce
An elite AI workforce built for your properties.
Each system has a job. Together they give your team more reach, more consistency, and fewer dropped details across the portfolio.
- Listening
Front door
Sophia
Voice AI
Receives calls, asks follow-ups, and starts structured work the moment the signal arrives.
- Dispatching
Field execution
Diego
Maintenance Ops
Keeps dispatch, field routing, and follow-through moving with fewer dropped details.
- Leasing
Demand capture
Mei
Leasing AI
Captures demand, coordinates tours, and keeps response speed from slipping.
- Following through
Resident updates
Emma
Resident Success
Turns updates and approvals into cleaner resident communication instead of callback theater.
- Reporting
Owner visibility
Andre
Finance and Insights
Keeps spend, owner visibility, and reporting context tied to live operations.
03Execution you can see. Control you keep.
Industry context
The stakes behind better property operations.
Published research puts turnover costs, resident trust, and fair housing responsibilities in context. These dated benchmarks are not Sentus customer results.
Industry pressure
Industry benchmarks frame the operating stakes.
Outside benchmarks for context — never presented as Sentus customer results.
~$3,872reported average cost of one apartment turnover1
Choose your starting point
Start with the workflow—or start with the numbers.
Two focused tools answer different buying questions. Neither requires a sales call, and both make the next conversation more useful.
01AI Operations Score
Find the pressure.
Six questions map where calls, work orders, and follow-up depend on manual coordination.
Best when you know the operation feels heavy but need to see where it starts.Get My AI Operations Score02ROI Calculator
Model the economics.
Enter portfolio size, call volume, labor, and current cost assumptions to build a reviewable scenario.
Best when you already have operating inputs and need a financial planning range.Open the ROI CalculatorBoth tools use your inputs and stated assumptions. They support planning; they do not promise savings or performance.
How teams start
Start with the front door. Expand after the proof is visible.
Start with after-hours calls at one property, review the results with your team, and expand when the workflow fits. Keep your existing systems as you get started.
01Focused pilot
Start with one property
Choose an after-hours maintenance workflow and agree on what success will look like before the pilot begins.
Explore the pilot02Clear results
Review the results
Review calls handled, completed work, and exceptions with your team. Keep the evidence together in a Sophia Impact Report.
Talk to Sophia03Rollout plan
Expand at your pace
Plan the next workflows and integrations around your existing systems, with human approval for critical actions.
Book a Live DemoQuestions
What sophisticated buyers usually want to clarify first.
The questions operators ask us before they put a demo on the calendar.
Sources
- Zego, 2023 Resident Experience Management Report (2023). The 2023 turnover-cost table totals $3,872 per resident (p. 6). The report surveyed 630 multifamily professionals managing properties with 250 or more units (p. 8). Costs vary by property and market.
- National Fair Housing Alliance, 2025 Fair Housing Trends Report (2025). Counts complaints received by private fair housing organizations, HUD, FHAP agencies and the DOJ in 2024 (p. 6). Complaints are not findings of a legal violation.
- BrightLocal, Local Consumer Review Survey 2024 (2024). Survey of 1,141 US consumers. The 88% and 47% figures compare stated willingness to use businesses that respond to all reviews versus none; they are not property-management results.