Caller matched to unit and contact record
Guided product proof
See how Sophia turns a request into action.
Choose a maintenance, leasing, or owner scenario in the interactive walkthrough. Follow the sample request from intake to human review and Sentus Thread.
Explore the walkthroughSee How Sophia Works
Synthetic examples only. This walkthrough does not start a call or change customer records.
Guided workflow walkthrough
Pick a signal. Watch it become accountable work.
This synthetic walkthrough shows the operating contract: Sophia captures the first signal, Sentus keeps the context together, and a person remains accountable for consequential action.
Resident callKitchen sink leak in unit 204
Synthetic scenarioSophia is listeningVoice AI reception
"There is water under the sink and it is getting worse."
Needs approvalHuman review before emergency dispatch
Sentus ThreadSynthetic work order
Operating recordWater-leak severity prepared for visual-triage review
Manager approval requested before emergency dispatch
Resident update drafted with the next expected step
01SophiaCaptures the request
02Sentus LensPrepares visual triage
03Sentus OpsCoordinates maintenance
04Sentus HomeUpdates the resident
05Sentus LedgerConnects repair spend
06Sentus ThreadKeeps the history
Selected maintenance and owner connections. The tour scenario also uses Sentus Leasing. Explore all seven systems
Questions to bring to a live demo.
Sample prompts for your walkthrough with our team. The interactive examples above cover maintenance, leasing, and owner requests.
Report a maintenance issue
"Hi, there is a leak under the kitchen sink at 2501 Oak Street, unit 4B. It started this morning."
Look for urgency questions, a structured request, and the review needed before dispatch.
Schedule a tour
"I saw a 2-bedroom listing on your website. Can I come see it this Saturday around 11 AM?"
Look for the preferred time, availability context, and confirmation before a booking.
Check rent balance
"Hi, this is Sarah from unit 12 at Pine Creek. Can you tell me what I owe for May?"
Ask how identity is verified before account details or payment options are shared.
Update a work order
"I put in a request yesterday for my dishwasher. Can you tell me when the technician is coming?"
Look for the existing request, a confirmed status, and a clear next step.
Transfer to a human
"Actually, can I talk to a real person about my lease renewal?"
Ask how context reaches a person and what happens when the team is unavailable.
Leave a message
"Hi, just leaving a voicemail. Please have someone call me about my security deposit."
Look for a clear summary, an accountable recipient, and the callback request in Sentus Thread.
What to review with our team.
Real-time voice loop
One responsive voice experience captures intent, asks follow-up questions, and keeps the conversation connected to the workflow. No fragmented handoffs.
English and Spanish are verified today
Bilingual portfolios are the default, not an upgrade. English and Spanish are supported in the current Sophia demo experience, with broader voice coverage enabled only in supported and validated workflows.
Plan for after-hours requests
Review how requests are captured after hours, when someone is notified, and what the fallback should be.
Every transcript writes back
Voice calls land in the operating record with sentiment, outcome, and a clean handoff to the work-order trail.
How to evaluate a live voice demo.
→Use an everyday maintenance phrase with synthetic details. Check whether Sophia captures the issue clearly.
→Ask for an English or Spanish example if your portfolio needs both. Check how context carries across languages.
→Ask to hear an interruption and a recovery. Listen for whether Sophia preserves the request.
→Check how identity and unit context are verified before account information or actions are available.
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Show operators how the front door, the workflow, and the Thread stay connected with clear review and follow-up steps.
Clear next steps
Follow the request, see who reviews it, and understand what happens next.
Creates real workflows
The point is not just a transcript. The request becomes structured operational work tied to owners, vendors, residents, and the Thread.
Your team stays in control
Nothing touches a resident, vendor, or dollar without your team's control. That same principle applies to the demo path.
See how Sophia fits your portfolio.
Bring your intake, escalation, and after-hours questions. Our team will walk through the workflow and the controls your portfolio needs.