These Terms of Service ("Terms") govern your use of the services provided by Sentus AI, Inc. ("Sentus.ai", "we", "us", or "our"). By accessing or using our platform, you agree to be bound by these Terms.

1. Services

Sentus.ai provides a property management platform, including an AI voice assistant that answers calls, work order management, text and email messaging, and portals for residents, owners, management teams, maintenance teams, vendors, and administrators.

2. Account Registration

To use our services, you must register for an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

3. Acceptable Use

You agree not to:

Use the platform for any unlawful purpose
Attempt to gain unauthorized access to our systems
Interfere with or disrupt the platform's functionality
Reverse engineer, decompile, or disassemble any part of our services
Use the platform to store or transmit malicious code

4. Data Ownership

You retain ownership of all data you upload to the platform. We do not claim ownership of your property management data, tenant records, or work order information. We use your data solely to provide and improve our services.

5. AI Services

Sentus includes AI features, such as Sophia, our AI voice assistant, maintenance photo review, and message drafting. Section 3 of our Privacy Policy explains how they work and how to ask for a person instead. AI output in screening, triage, drafting, and predictive features is a recommendation; final consequential decisions about residents (lease approval, rent, eviction, fair-housing matters) remain with the licensed property manager. Every inbound call answered by Sentus opens with a notice that the call is being recorded. You remain responsible for any additional notice or consent the law requires where your properties and callers are located.

6. Electronic Records and Signatures (ESIGN Act)

By using Sentus to deliver leases, addenda, screening notices, adverse-action notices, and other consumer disclosures electronically, you (the property management customer) certify that you have captured the applicable consumer's affirmative consent to receive those records electronically as required by the federal ESIGN Act (15 U.S.C. § 7001(c)(1)) and any state UETA-equivalent. Sentus enforces this consent at the API layer — electronic lease delivery is blocked when consent is not present or has been withdrawn. Consumers may withdraw consent at any time and request paper copies at no charge by contacting privacy@sentus.ai.

7. Compliance with Consumer Protection Laws

You agree to use Sentus in compliance with applicable consumer protection laws, including the federal Fair Housing Act, Fair Credit Reporting Act (FCRA), Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and state-level equivalents. Sentus provides safeguards that support those obligations, such as honoring STOP replies to text messages, but you remain the decision-maker for every consumer-facing action.

8. Text Messages

Our SMS Terms describe each text message program: what we send, how often, what it may cost, and how to reply STOP or HELP. Consent to receive texts is not a condition of any purchase, lease, or use of Sentus.

If you use Sentus to text residents, prospects, vendors, or anyone else, you are responsible for obtaining their consent before Sentus sends a message on your behalf, for sending only the kinds of messages they agreed to, and for honoring their opt-out requests. Sentus stops messages to a number that replies STOP.

9. Payment Terms

Paid plans are billed monthly or annually as selected. All fees are non-refundable except as required by law. We may change pricing with 30 days' notice.

10. Termination

Either party may terminate the agreement at any time. Upon termination, we will provide a data export period of 30 days, after which your data may be deleted.

11. Limitation of Liability

To the maximum extent permitted by law, Sentus.ai shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the platform. Continued use after changes constitutes acceptance.

13. Contact

For questions about these Terms, contact us at legal@sentus.ai.