These are the text messaging terms for Sentus AI, an AI-native property management platform. They apply to every text message program we operate.

1. Our message programs

We may run separate message programs for different purposes. Each program sends only the message types listed for it.

Maintenance and work orders: photo upload links for maintenance triage, work order status, dispatch updates, completion notices, and support follow-ups
Account and rent notices: rent due reminders, payment confirmations, failed payment alerts, and balance notices
Login codes: one-time passcodes you request when signing in or signing a document
Emergency and safety: life-safety notices, property access emergencies, utility outages, and urgent building notices
Tours and demos: confirmations, reschedules, and reminders for a tour or demo you booked
Onboarding: task reminders and implementation checkpoints, for customers during setup
Product and sales: replies to an inquiry you sent us, and announcements if you have separately opted in

2. Consent

We text you because you gave us your mobile number and agreed to be contacted — when you signed a lease or an application, when you asked a property manager to reach you by text, when you booked a tour or demo, or when you requested a login code. Consent to one program is not consent to another. Agreeing to receive a login code does not sign you up for marketing, and we do not treat it as if it did.

Consent to receive text messages is never a condition of renting, applying for a home, or buying our software.

3. Message frequency

Message frequency varies. Most of our programs are triggered by something happening — you file a maintenance request, a payment fails, you ask for a login code — rather than sent on a schedule, so volume depends on your own activity. Recurring messages are sent only by the programs you opted into.

4. Cost

Message and data rates may apply. We do not charge you for text messages. Your mobile carrier may, depending on your plan. Check with your carrier if you are unsure.

5. How to stop messages

Reply STOP to any message to stop receiving texts from that sending number.It takes effect immediately and is not a request we review. You do not need to explain and you do not need to call anyone.

A STOP may cover every program that uses that sending number. If you want to stop a specific program while keeping other messages, tell your property manager or emailsupport@sentus.ai.

If you stop text messages, your property manager can still reach you by push notification, email, in-app message, or phone. For safety notices in particular, we would rather you chose a different channel than have no channel at all.

After a STOP, that number sends you no more texts, including safety notices. Urgent notices reach you through the other channels above instead.

To allow texts from that number again, reply UNSTOP or START. That lifts the block for the number. Marketing messages and any program you stopped stay off until you opt in to them again.

6. How to get help

Reply HELP to any message and you will get our name and how to reach us. You can also email support@sentus.ai at any time.

7. Carrier disclaimer

Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and your handset, and neither we nor your carrier can guarantee that a given message arrives. Do not rely on text messaging alone for an emergency — call the emergency services, and then your property manager.

8. Supported carriers and devices

Our programs work with major United States carriers. Text messaging is not available on every plan or device, and we cannot control carrier filtering. We send to United States numbers only.

9. Privacy

What we collect from a text message conversation, how long we keep it, and who it is shared with are covered in our Privacy Policy. We do not sell your mobile number, and we do not share it with anyone for their own marketing.

10. Other terms

Our Terms of Service govern your use of the platform.

11. Contact

Sentus AI, Inc. — questions about these SMS terms or about a message you received: support@sentus.ai.

Last Updated: October 2, 2026 · Effective Date:October 2, 2026

SMS Terms