Modeled reduction when calls, routing, and resident updates stay on one Thread.
Pricing
Clear pricing for your portfolio.
Sentus is priced around the work you want off your team: after-hours calls, maintenance coordination, resident communication, owner visibility, and workflow execution that actually stays on one Thread. Every plan pairs a monthly platform base with per-door usage, so the price scales with portfolio size and rollout depth instead of hiding the math.
One platform fee plus per-door scalingOne national list price across every stateActivation planning only where rollout complexity justifies it
Compare packages
Pricing overview
The pricing ladder matches portfolio depth, rollout complexity, and operational pressure.
Concierge$1,500/mo base incl. 100 doors + $10/door above
Operator$3,500/mo base incl. 150 doors + $8/door above
TransformCustom — designed in a guided quote
PortfolioCustom — designed in a guided quote
Activation planning is attached where migration, workflow design, or portfolio complexity actually require it. State is used for tax and service context, never to change the list price.
Platform capabilities, not measured customer results.
Platform capability
Voice Into Workflow
Work orders
live intake into operational workflow
Sophia is designed to turn the first interaction into usable work instead of another callback queue.
Platform capability
24/7 Availability
24/7
AI answering availability
AI intake stays available around the clock without depending on human shift coverage.
Platform capability
6 Persona Portals
6
role-specific portals
Resident, Owner, Management, Maintenance, Vendor, and Admin — everyone has their own view.
Platform capability
Multilingual Support
EN + ES
languages at launch
English and Spanish coverage is verified in production today for the portfolio workflows Sentus publicly supports.
Your price, explained
See where every dollar comes from.
Choose a portfolio, package, and billing period to see the platform base, included allowance, ordinary door overage, and annual option before signup.
Sentus uses one national list price. State is collected only for tax, compliance, and service context. Initial portfolios above 1,000 doors move to a guided rollout.
Operator$3,900/mo
National list price Same in every state
Due today$6,400
Annual savings$4,680
Priced straight from the current catalog. State does not change the package price.
ContinueValue Model
Price the pressure you can remove.
Sentus pricing is easiest to evaluate when buyers can see the operating drag it replaces: after-hours calls, manual work-order coordination, resident follow-up, and owner visibility work that currently costs time every week.
The live walkthrough maps your door count, workflow pressure, and current stack into a commercial path before the tier conversation gets abstract.
Commercial fit
$3,500/mo base incl. 150 doors + $8/door aboveOperator value board
Focused rollout target once numbers, call flow, and workflow scope are aligned.
Pricing conversation maps to recovered staff time, vendor clarity, and resident response.
Evaluation pathFrom call load to rollout scope
Enter door count and current call load.
Map manual time, answering-service spend, and callback loops.
Match the pricing tier to workflow depth and launch complexity.
Leave with a pilot path or a broader rollout recommendation.
Pilot planningNo credit card for demoSOC 2 aligned postureHuman-approved critical actions
Live ROI Model
Move the levers before you compare plans.
The calculator turns portfolio size, call volume, answering-service spend, and staff time into an operating case buyers can pressure-test before a sales call.
Portfolio Inputs
Model the monthly economics.
Adjust the assumptions to estimate how much time and answering-service spend a proposed workflow could affect in a multifamily operation.
Doors managed150
Used to recommend the right commercial package.Calls per door / month0.35
Maintenance, status, lease, and after-hours volume.Used to estimate recovered staff time once Sophia handles first-line intake.
Enter your own scenario assumption. Sentus does not prefill or guarantee this result.
Recommended Package
Operator
$3,500/mo base incl. 150 doors + $8/door above
Estimated Sentus cost / month
$3,500
Net monthly impact
-$3,500
Estimated annual net impact
-$42,000
At 0% coverage, no labor or answering-service savings are assumed; the net impact is the recurring Sentus cost. Savings and costs are monthly. Annual net impact projects the same scenario over 12 months. This recurring-cost illustration excludes one-time setup fees, taxes, usage charges and annual billing discounts.
Monthly calls
53
Manual hours today
11 hrs
Hours recovered
0 hrs
Labor savings
$0
Answering-service savings
$0
Your coverage assumption
0% of calls
This is an illustrative scenario built from the values you enter. It is not a quote, performance promise, or guarantee of savings. Validate commercial terms and workflow results through a tailored quote, pilot, or rollout review.
Pricing Fit Check
Find the right package for your portfolio.
Share a few details about your portfolio so we can help you compare packages, scope a pilot, and plan a focused demo around your workflows.
01
Value signal
Use the ROI board first
Door count, call volume, answering-service spend, and staff time shape the business case.
02
Fit signal
Qualify the walkthrough
Share your role, portfolio size, current stack, and the workflows you want to improve.
03
Buying signal
Leave with rollout shape
The next conversation centers on pilot fit, package depth, and implementation scope instead of a generic tour.
Pricing walkthrough
14 daysfocused pilot path
3 inputsdoors, stack, pressure
1 Threaddemo context preserved
Try it first
Start beside the PMS, prove the loop, then expand.
Not ready to commit to a year? Start with a scoped pilot on one property, see the numbers for yourself, and decide from there.
45-Day Proof Pilot
Use a paid proof motion with a scoped workflow, baseline, and conversion decision before the annual platform commitment.
$2,500 one-time paid proof
- 45-day proof window
- Up to 150 doors
- Scoped workflow map
- Sophia call/work-order proof path
- Impact report
- Conversion recommendation
Requires written success criteria and a conversion decision date.
45-day pilot for up to 150 doors; credited on approved conversion.
Start proof-pilot planningPrices shown are current list. Pilot terms are fixed in writing before any work starts.
Platform plan
Concierge
Owner-operator package with Sophia intake and core workflow coverage
$1,500/month
Includes 100 doors; $10/door after
Best fit
1-100 doors
Straightforward platform rate
The price shown is the current platform rate.
Eligible offers show their terms and expiration before checkout.
Implementation from $1,000
- ✓Sophia Voice AI
- ✓Included voice capacity(300 min)
- ✓Role-specific portals(Resident, Owner, Management, Maintenance)
- ✓Visual triage(Basic)
- –AI scheduling + dispatch
- –Collections automation
- –Compliance intelligence
- –Advanced compliance intelligence
- –Advanced analytics
- –API access
- –White-label branding
- –Custom workflows
- –Dedicated success lead
- –Full API access
- –Dedicated environment
- –Custom SLA
- –Priority routing
- –Single sign-on (SSO)
Recommended
Platform plan
Operator
Advanced automation for growing property management operators
$3,500/month
Includes 150 doors; $8/door after
Best fit
101-500 doors
Straightforward platform rate
The price shown is the current platform rate.
Eligible offers show their terms and expiration before checkout.
Implementation from $2,500
- ✓Sophia Voice AI
- ✓Included voice capacity(750 min)
- ✓Role-specific portals(5+)
- ✓Visual triage(Advanced)
- ✓AI scheduling + dispatch
- –Collections automation
- ✓Compliance intelligence
- –Advanced compliance intelligence
- –Advanced analytics
- –API access
- –White-label branding
- –Custom workflows
- –Dedicated success lead
- –Full API access
- –Dedicated environment
- –Custom SLA
- –Priority routing
- –Single sign-on (SSO)
Platform plan
Transform
Enterprise outcomes with predictive operations and white-label control
Custom pricing
Sized to your portfolio, rollout, and integrations in a guided quote.
Best fit
501-1000 doors
Straightforward platform rate
The price shown is the current platform rate.
Eligible offers show their terms and expiration before checkout.
Sized to your portfolio, rollout, and integrations in a guided quote.
- ✓Sophia Voice AI
- ✓Included voice capacity(3,500 min)
- –Role-specific portals
- –Visual triage
- –AI scheduling + dispatch
- ✓Collections automation
- ✓Compliance intelligence
- ✓Advanced compliance intelligence
- ✓Advanced analytics
- ✓API access(Limited)
- –White-label branding
- –Custom workflows
- –Dedicated success lead
- –Full API access
- –Dedicated environment
- –Custom SLA
- –Priority routing
- –Single sign-on (SSO)
Platform plan
Portfolio
Sales-led package for scaled operators with multi-entity complexity
Custom pricing
Sized to your portfolio, rollout, and integrations in a guided quote.
Best fit
1001-1500 doors
Straightforward platform rate
The price shown is the current platform rate.
Eligible offers show their terms and expiration before checkout.
Sized to your portfolio, rollout, and integrations in a guided quote.
- ✓Sophia Voice AI
- ✓Sales-led rollout
- ✓Included voice capacity(7,500 min)
- –Role-specific portals
- –Visual triage
- –AI scheduling + dispatch
- –Collections automation
- ✓Compliance intelligence
- ✓Advanced compliance intelligence
- –Advanced analytics
- –API access
- ✓White-label branding
- ✓Custom workflows
- ✓Dedicated success lead
- –Full API access
- –Dedicated environment
- –Custom SLA
- –Priority routing
- –Single sign-on (SSO)
Each package combines a platform rate with per-door pricing · Annual agreements save 10% where eligible · Contact sales@sentus.ai for pilot design
Price breakdown
How the price is earned, not guessed.
Compare the platform rate, per-door costs, eligible annual savings, and activation scope. A scoped pilot lets you evaluate the fit before a larger rollout.
Transparent price
The price shown is the actual platform rate.
Sentus does not manufacture a market or list-price comparison. If an approved promotion is active, its eligibility, expiry, and terms appear with the offer.
Annual discipline
10% annual savings stays consistent.
Annual agreements reduce the recurring platform rate and waive setup where the catalog allows it, which keeps the math explainable instead of negotiated from scratch.
Activation scope
Activation pricing follows implementation complexity.
Launch work is included where the rollout is simple. Deeper migration, workflow design, and portfolio controls carry an activation line so the price matches the work required.
Proof Pilot
$2,500 for 45 days of paid proof.
Qualified operators can validate 1 scoped workflow across up to 150 doors, with the pilot credited on conversion.
Review the current quote to confirm recurring and one-time charges before signup.
What You Are Buying
Pricing built around operating leverage.
The model follows how property teams actually buy: a platform base, per-door pricing for portfolio scale, and activation or rollout planning where enterprise complexity really shows up. The goal is to price the system the way teams use it, not the way commodity SaaS tools price seats.
Sophia + voice intakeWorkflow orchestrationRole-based portal visibilityImplementation by complexity
Pilot option
Pilot planning session
Pilot scope is designed around the workflows, staffing pressure, and door count that matter most in your portfolio.
Live traffic routed through supervised pilot workflowsOperational review across call handling, routing, and staffing assumptionsExecutive readout with rollout recommendation and next-step scope
Commercial boundaries
National pricing, with guided implementation where complexity begins.
The package and managed-door count determine price. State is retained for tax, compliance, and service context, while larger initial portfolios move into a scoped rollout instead of an anonymous checkout.
Same rate
National list price
The same package and door count produce the same list price in every state.
1,000
Initial self-serve boundary
Above this managed-door count, Sales scopes implementation. Existing paid customers continue with ordinary overage and no access cliff.
Final pricing depends on rollout scope, implementation complexity, and whether your package is self-serve or sales-led. Confirm these details in your quote.
Ways to get started
Choose the pricing path that matches your operating pressure.
The right package usually becomes obvious once you map staffing pressure, after-hours load, and workflow complexity against the portfolio.
Concierge
For lean operators replacing voicemail, answering services, and fragmented first-line maintenance intake.
Operator
For teams that need management, maintenance, vendor, and admin workflow depth across a growing portfolio.
Transform
For groups buying operational leverage, rollout discipline, and deeper automation across the Thread.
Portfolio
For scaled operators with multi-entity complexity, executive reporting needs, and a more deliberate rollout motion.
Business Case
Need to make the case to ownership or operations leadership?
Use the AI Operations Score to estimate recovered PM time, answering-service replacement value, and the pricing package that best matches your portfolio.
Capability ramp
See what expands as the operation gets more complex.
The same operating system carries forward. Capacity, workflow depth, and access options increase with each package.
| Capability | Concierge1-100 doors | Operator101-500 doors | Transform501-1,000 doors | Portfolio1,001-1,500 doors |
|---|---|---|---|---|
| 24/7 Voice AISophia answers inbound calls 24/7 in English and Spanish, with additional language support available by configuration. | 300 minutes/mo | 750 minutes/mo | 3,500 minutes/mo | 7,500 minutes/mo |
| Visual TriageAI photo classification for maintenance severity assessment. | Basic · 500 photos/mo | Advanced · 2,000 photos/mo | 10,000 photos/mo | Unlimited photos |
| Work Order ManagementFull maintenance lifecycle: create, assign, schedule, complete, document. | Included | Included | Included | Included |
| Email CopilotAI-drafted resident email replies with full evidence chain. | 300 actions/mo | 1,000 actions/mo | 3,000 actions/mo | Unlimited actions |
| API AccessTiered API access with limited access in Transform and expanded enterprise access above it. | Not included | Not included | Limited access | Limited access |
Compare the usage included in each package. Additional usage is quoted only where supported by the billing terms for that package.
Guided workflow walkthrough
Pick a signal. Watch it become accountable work.
This synthetic walkthrough shows the operating contract: Sophia captures the first signal, Sentus keeps the context together, and a person remains accountable for consequential action.
Resident callKitchen sink leak in unit 204
Synthetic scenarioSophia is listeningVoice AI reception
"There is water under the sink and it is getting worse."
Needs approvalHuman review before emergency dispatch
Sentus ThreadSynthetic work order
Operating recordCaller matched to unit and contact record
Water-leak severity prepared for visual-triage review
Manager approval requested before emergency dispatch
Resident update drafted with the next expected step
01SophiaCaptures the request
02Sentus LensPrepares visual triage
03Sentus OpsCoordinates maintenance
04Sentus HomeUpdates the resident
05Sentus LedgerConnects repair spend
06Sentus ThreadKeeps the history
Selected maintenance and owner connections. The tour scenario also uses Sentus Leasing. Explore all seven systems
Evaluating alternatives? Compare Sentus against other platforms →
Not sure which path fits? Get My AI Operations Score → or review the implementation timeline →
Ready to move? Book a Live Demo →
FAQ